Refund Policy
Refund Policy
The return, exchange, and refund terms that apply to Foot Locker Sale orders.
Return window and eligibility
Returns are free and may be completed within 45 days of the purchase date. Items must be in new condition, unworn, and returned in the original box with all tags and packaging included.
Free return shipping applies to standard delivery within the 48 contiguous United States. Returns received after 45 days may be declined and sent back to the customer.
How to start a return
Visit our Contact Us page and include the order number, item name, and reason for the return. We will confirm the next steps and provide return instructions.
Keep the return tracking number and order number until the refund is complete. We are not responsible for lost or damaged returns shipped through a method other than the provided prepaid label.
Refund processing
After the returned item arrives and passes inspection, allow up to 14 business days for the refund to be processed to the original payment method. Banks and card issuers may require an additional 3–5 business days to post the credit.
Damaged or incorrect items
If an order arrives damaged or incorrect, contact us promptly with the order number and photos of the item and packaging. We will review the issue and arrange a replacement or refund where appropriate.
Need help?
Call 1-800-991-6815 7 days a week from 6 AM to 11 PM CST, or visit our Contact Us page. Our business address is 266 Plainfield Avenue, New York, NY 13033, United States.