Tracking Your Order

Tracking Your Order

What to expect after an order ships and how to get help when tracking stalls.

Shipping confirmation

When an order leaves our fulfillment process, we send a shipping confirmation email with tracking details. Keep that email and the order number available when contacting support.

Tracking has not updated

Carrier scans can take 24–48 hours after a label is created. If tracking still shows no movement after two business days, contact customer care with the order number and shipping postal code.

Delivery estimate

Standard delivery normally takes 3–5 business days after dispatch. Processing usually takes 1–2 business days. See the Shipping Policy for details.

Need more help?

Visit Contact Us for support or review the FAQ for common delivery questions.

Need help?

Call 1-800-991-6815 7 days a week from 6 AM to 11 PM CST, or visit our Contact Us page. Our business address is 266 Plainfield Avenue, New York, NY 13033, United States.