Frequently Asked Questions

Frequently Asked Questions

Quick answers about shipping, returns, payments, sizing, and support.

How long does shipping take?

Orders are processed within 1–2 business days. Standard ground delivery normally takes 3–5 business days after dispatch. See the Shipping Policy for rates and cut-off details.

Is standard shipping free?

Yes. Standard Ground shipping is free for addresses within the 48 contiguous United States. Alaska, Hawaii, and Puerto Rico have a flat $11.99 standard-shipping rate.

Can I return an item?

Yes. Free returns are available within 45 days of purchase for new, unworn items returned with the original box, tags, and packaging. See the Refund Policy for eligibility and instructions.

When will I receive my refund?

After inspection, allow up to 14 business days for processing. Banks and card issuers may require an additional 3–5 business days to post the credit.

Which payment methods are accepted?

Major credit and debit cards are accepted through the secure card payment gateway. Available options are confirmed at checkout. Review the Payment Policy for billing details.

How do I choose a size?

Each product page lists available US sizes. If you are between sizes or need fit guidance, contact customer care before ordering.

Need help?

Call 1-800-991-6815 7 days a week from 6 AM to 11 PM CST, or visit our Contact Us page. Our business address is 266 Plainfield Avenue, New York, NY 13033, United States.